Booking Terms & Conditions

“Atelier Cicadas” (also referred to as “we”, “us” or “our”) refers to the hospitality atelier operated under the Atelier Cicadas brand, registered in Greece.

“Guest” (also referred to as “you” or “your”) refers to the individual making the booking and all persons included in the reservation.

“Property” refers to the villa, house or accommodation included within our collection.

“Owner” refers to the legal owner of the Property.

“Stay” refers to the period between the agreed check-in and check-out dates.

2.1 ENQUIRY PROCESS

All bookings begin with a personal conversation. An enquiry submitted through our website or by email does not constitute a confirmed reservation. A booking is confirmed only once written confirmation has been issued by Atelier Cicadas and the required payment has been received.

2.2 BOOKING AGREEMENT

Upon confirmation, guests will receive a Booking Agreement detailing the Property, stay dates, pricing, payment schedule, included services and any special arrangements.

Guests are kindly requested to review all documents carefully and notify us of any discrepancies within 48 hours of receipt.

The Booking Agreement issued at the time of confirmation constitutes the governing contractual document for the reservation. In the event of any inconsistency between these website terms and the Booking Agreement, the Booking Agreement shall prevail.

2.3 GUEST INFORMATION

Guests agree to provide accurate information for all occupants staying at the Property, including full names and the ages of any children.

The number of occupants may not exceed the stated maximum occupancy for the Property unless expressly agreed in writing.

3.1 PRICING

All prices are quoted in Euros unless otherwise stated and may vary depending on seasonality, duration of stay and requested services.

3.2 INITIAL PAYMENT

A non-refundable initial payment of 30% (or 50% in some few cases) of the total booking value is required to confirm a reservation.

Payment must be received within the timeframe specified in the Booking Agreement. Atelier Cicadas reserves the right to release provisional reservations if payment is not received within the stated period.

3.3 BALANCE PAYMENT

The remaining balance is due no later than 8 weeks prior to the check-in date.

For bookings confirmed within 8 weeks of arrival, full payment is required immediately upon confirmation.

3.4 SECURITY DEPOSIT

All bookings require a refundable security deposit, with the amount calculated proportionally to the total booking value, according to the Booking Agreement. Payment methods for this deposit are specified within that same agreement

The Security Deposit may be blocked on a credit card or paid via bank transfer and shall be returned within 10 days of check-out, less any deductions for damages, losses, excessive cleaning or outstanding charges where applicable.

3.5 PAYMENT METHODS

Payments may be made by bank transfer or other approved payment methods specified at the time of booking. Any bank charges or currency conversion fees remain the responsibility of the Guest.

4.1 CANCELLATION BY THE GUEST

All cancellations must be communicated in writing.

• If cancellation is made more than 8 weeks before the first day of the Stay, the Initial Payment shall not be refunded.
• If cancellation is made less than 8 weeks before the first day of the Stay, the full booking amount shall remain payable and non-refundable.

Where possible, Atelier Cicadas will endeavor to secure a replacement booking for the cancelled period. In such cases, and entirely at the discretion of Atelier Cicadas, a credit towards a future stay may be offered. Security Deposits will be refunded in full.

4.2 CANCELLATION BY ATELIER CICADAS

In the exceptional circumstance where Atelier Cicadas can no longer provide the confirmed Property for reasons other than Events Beyond Our Control, guests may be offered:

• an alternative rental period at the same villa.
• an alternative Property of equivalent or superior standard for the agreed dates.
• an alternative Property of lower value together with a credit for the difference in price.
• a full refund of all amounts paid.

Atelier Cicadas shall not be liable for any indirect losses, travel costs or additional expenses incurred.

4.3 DATE CHANGES

Requests to modify a confirmed reservation depend on availability, while they may incur additional charges, and are only valid for the same villa. All date changes require explicit written confirmation from management.

5.1 CHECK-IN & CHECK-OUT

Check-in and check-out times vary by Property and will be confirmed in the Booking Agreement.

Requests for early check-in or late check-out will always be accommodated where possible but cannot be guaranteed.

5.2 PROPERTY CARE

Guests are expected to treat each Property, its furnishings and surrounding grounds with care and respect.

Any damage, loss or incident affecting the Property should be reported promptly to Atelier Cicadas.

5.3 HOUSE RULES

Each Property may be subject to specific house rules relating to noise levels, smoking, pets, use of facilities and local regulations. Guests agree to comply with all such rules throughout their Stay.

5.4 MAXIMUM OCCUPANCY

The number of overnight occupants may not exceed the maximum occupancy stated in the Booking Agreement.

Unauthorized additional guests may result in immediate termination of the Stay without refund and additional charges may apply.

5.5 EVENTS & GATHERINGS

Any event, gathering, reception, external catering, amplified music, celebration or function involving non-resident guests requires prior written approval from Atelier Cicadas and/or the Property Owner.

Additional charges, staffing requirements, security arrangements, cleaning fees or deposits may apply.

Unauthorized events may result in immediate cancellation of the reservation and forfeiture of the Security Deposit.

5.6 COMMERCIAL USE

Properties may not be used for commercial purposes including photo shoots, filming, productions, seminars or professional events without prior written approval.

6.1 CONCIERGE SERVICES

Atelier Cicadas may assist in arranging additional services and experiences including private chefs, boat charters, wellness services, transport, excursions and restaurant reservations.

All such services are subject to availability and additional charges unless otherwise specified.

6.2 THIRD-PARTY SERVICES

Certain services are provided by carefully selected independent third-party suppliers.

While Atelier Cicadas acts with care in selecting its partners, we cannot be held responsible for the acts, omissions or performance of independent third-party providers.

Guests are kindly requested to notify us promptly should any issue arise during the provision of such services.

6.3 INCLUDED SERVICES

Included services such as housekeeping or concierge assistance will be detailed in the Booking Agreement.

Any service not expressly listed shall be considered excluded.

7.1 OUR RESPONSIBILITY

Atelier Cicadas takes reasonable care to ensure that Properties correspond substantially to their description and are prepared appropriately for each Stay.

As the Properties are privately owned homes rather than hotels, individual characteristics and occasional technical issues may arise.

We kindly encourage guests to carefully review the detailed property presentation and information provided on our website prior to booking, as each home offers its own distinct character, layout, amenities, and facilities. While we are always available to advise and assist throughout the selection process, ensuring that the property fully aligns with your expectations and requirements ultimately remains the responsibility of the guest.

7.2 LIMITATION OF LIABILITY

Atelier Cicadas, the Property Owner, Property staff and third-party Service Providers shall not be liable for any loss, damage, illness, injury, delay or inconvenience suffered during a Stay except where resulting directly from proven negligence or willful misconduct.

Guests are strongly advised to obtain comprehensive travel insurance covering cancellation, medical expenses, personal belongings and personal liability.

7.3 EVENTS BEYOND OUR CONTROL

Atelier Cicadas shall not be liable for any failure or delay in performing its obligations where such failure results from circumstances beyond reasonable control including but not limited to severe weather, natural disasters, wildfire, drought, strikes, pandemics, governmental restrictions, transport disruption, power or water shortages, or other unforeseen events affecting travel or the operation of the Property.

Guests are strongly encouraged to obtain comprehensive travel insurance at the time of booking.

Insurance should ideally include:

• cancellation and curtailment cover;
• medical expenses and emergency repatriation;
• personal belongings and valuables;
• personal liability;
• travel disruption coverage.

Atelier Cicadas is not an insurance provider and shall not be responsible for losses that could otherwise have been covered through adequate insurance.

Personal information is collected and processed solely for the purposes of administering bookings and facilitating guest stays.

Guest information may be shared with trusted partners or service providers only where necessary for the provision of booked services.

For further information, please refer to our Privacy Policy.

Should any issue arise during a Stay, guests are kindly requested to notify Atelier Cicadas promptly so that we may make every reasonable effort to resolve the matter during the Stay itself.

Formal complaints should be submitted in writing no later than 7 days following check-out.

These terms and any Booking Agreement shall be governed by and construed in accordance with the laws of Greece.

Any dispute arising in connection with a booking shall be subject to the exclusive jurisdiction of the courts of Athens, Greece.

For any questions regarding these terms or your reservation, please contact: info@ateliercicadas.com

These terms may be updated periodically. Guests with confirmed reservations will be notified of any material changes affecting their booking.